> “You know what my problem is! We’ve already spoken about it, you told me to come back with more information and I did. I’ve come back four times with the correct documentation and you’re still telling me I won’t be approved?!”

He was asking the wrong kind of questions. I figured out the right question when I was made told "the officer is busy at the moment", and asked to wait in an empty room. After sitting idly for about half an hour, I realized that the right question was "is there a fee that I could pay to make things go faster?" My task was accomplished in the next five minutes.

Of course, I'm Indian, and this was not at a visa office. I don't mean this as advice to "Alex", but the rusty machine runs on greased palms.