With many of their new products, Microsoft seems to finally have viable offerings.
Your statement of:
Well, the market and the customers don't seem to agree on all of this
Seems to miss that point. Just to be more clear - it was only in the last few weeks that Verizon had a flagship Windows Phone 8 device available (Nokia Lumia 928). Has the market really had time to absorb that Verizon now has a Windows Phone 8 device that can compete with the iPhone? I don't think it has. As a former iPhone user, I was personally responsible for at least a dozen people buying iPhones. Now as a Windows Phone 8 user for the past couple weeks, I am responsible for someone returning their iPhone 5 to get a Lumia 928 and there are three additional people in my office who are now going to get a Lumia instead of the iPhone 5 they were planning on when they are next eligible for an upgrade.
The PC market is shrinking extremely and many analysts now point to Windows 8 as one of the reasons behind that.
...and Windows ME was a failure, Windows Vista was a failure and Windows 8 is proving to be less than stellar. Let's see how it is when Windows 8.1 is released generally and people have time to react to Haswell processors having been released. There are also a lot of people that bought iPads thinking it would fully replace their PC that are now sorely disappointed.
The market share of the Surface again is extremely small and I don't see any indications of it growing.
Surface Pro is selling well. Don't judge it by Surface RT which was a desperate attempt at increasing market share to get more Windows 8-style applications developed.