I thought it was quite good, comparing tho most company statements I see. They even used the word apologize. Most companies do not use such wording as it might imply admission of guilt. That's why you see regret instead of apologize in a lot of company issued statements...

Product managers don't implement features. Someone coded and tested this too, and somehow the communication process didn't get far enough to stop it. That's more than one dumb middle manager.