I know that your business plan is based on getting companies to pay you to become their support system, but it would be nice if you didn't try to shape your words to pressure them in that direction. You have no connection to the company. You are unofficial. That's the truth. It's a small change, but a very meaningful one. No one likes the implication that they're avoiding something.
Get Satisfaction is not yet responding to this criticism. ;-) Yeah, it feels pretty crappy. For all I know, you haven't even read this or know it exists! Yet, I'm implying that you're just ignoring it because you don't want to be open. It might not sound like a big deal, but it's a huge change in how people see the companies represented on your site. If you really want to be a good steward, don't be playful with your words - be honest. I'm not saying you're intentionally doing this, just that if you want companies to take you seriously and trust you as a support mechanism, saying that you're unofficial will get them on your side more than saying they aren't participating.