You probably need to add some visual indicator that the generation is ongoing. A progress bar is ideal, but those can be hard to feed with real data.
Also, the user got the pictures after just a few minutes and there is a clear disclaimer, and an email is being sent to the user once the pics are ready. On top of that, I have no complaints from other users about it. It's clear to me that the intent of the user was to cause some reputation harm, which I think didn't work. I also got an email from a person with the same first name (not sure if it's the same person tho) that they offer UX services for Headsnap.