ah now I see you generated your pics 8 minutes ago. You can now see them on your account page. I have a clear disclaimer that says it can take up to 30 mins to generate the photos and that you will get an email once the photos are ready.
Also, the user got the pictures after just a few minutes and there is a clear disclaimer, and an email is being sent to the user once the pics are ready. On top of that, I have no complaints from other users about it. It's clear to me that the intent of the user was to cause some reputation harm, which I think didn't work. I also got an email from a person with the same first name (not sure if it's the same person tho) that they offer UX services for Headsnap.