Are there still customers giving tips as "a reward for good service"?
I'm trying to imagine a curve representing the distribution of "quality of service".
What shape is the curve, and where on it would a 20% tip and a 0% tip be?
As in any tip at all? No, from me. I don’t think I’ve never _not_ tipped when the situation expects it (sit down restaurant being served). I know the person there is being paid less than minimum wage (where I live), which is already too low in my opinion, so they get something.
The amount of the tip certainly is highly dependent on level of service. That could be a significant difference at the end. I’ve tipped over 100% when the staff has done someone that stood out to me.
(Having been a server in the past and now in tech, I feel guilty about the work-level/salary imbalance, so I am generally generous with my tips.)
The restaurants I worked at (a variety of family places and bars) everyone was paid $2.13/hr or something like that. And after taxes, you would get a paycheck for $0.00.
but
The same people who jumped to tell you that they got paid less than minimum wage (especially when customers inquired about it), were making $40-80K year in reality. The service industry is all about hours worked, and which hours you work. A lot of young workers refuse to work the busy shifts (weekends), and hate dinner shifts (could be out with friends) so they only work the slow shifts and make ~$20/hr * 18 hours or something like that.
But the people there to make money? They work all the busy shifts and slow shifts to fill the gap (they work a full 40 hours), and the money is insane for what the work is. Meanwhile they will happily tell you they get paychecks for $0.00 and only made $50 on Monday at lunch.
Sad if this is no longer the case.
In the UK at least (and the rest of Europe too, as far as I can tell), this is still very much the case. The curve varies with the individuals tipping. I would be quite happy to give 20% if the service was outstanding. I’m equally happy to not tip at all if the service was very poor.
Honestly, this seems good overall; there's no more sense in having low-paid waitstaff hanging around hoping to get a customer table that will tip than in having a restaurant owner keep the restaurant open while paying the staff a reasonable hourly wage.
I can confirm in Italy almost no one will even accept a tip. (Taxi drivers, wait-staff, hotel staff)
Yes, that is the basic tip if you expect to come back to that restaurant and get an upgraded welcome.
But even with no tip, being a regular counts - tip or no tip, you are good business and worth cultivating.
Except for the very pervasive 12.5% "discretionary" service charge the you would have to request to be removed. Which is a genius piece of social engineering.
OT but the kind of bank that charges £25 for something like that is almost certainly robbing you blind on the exchange rate, too.
In the US I usually tip but have refused to do so when the service was especially bad - although even then its a hard decision because you often don't know who is actually responsible for the bad service.
I have certainly starred them in the eye and waited for them to ostentatiously count out every last penny when the service was truly abominable. It's a fairly effective way to give feedback.
You can also of course round up higher, so in the previous example for exceeding expectations you could round up to 400.
Are there customers giving tips for other reasons? Any examples?
(Incidentally, this is also one of the reasons why the costs of eating out in the US and seem so much lower. Most people who come from non-tipping cultures don’t understand that Americans actually tend to pay significantly more than sticker price, especially after you include taxes, which are also often excluded).
https://plus.maths.org/content/information-surprise
> Shannon wanted to measure the amount of information you could transmit via various media. There are many ways of sending messages: you could produce smoke signals, use Morse code, the telephone, or (in today's world) send an email. To treat them all on equal terms, Shannon decided to forget about exactly how each of these methods transmits a message and simply thought of them as ways of producing strings of symbols. How do you measure the information contained in such a string?
Sorry, this is definitely not the case. Many times the worker is doing exactly what is needed and nothing more (eg: pour a beer in a glass, handing me a pizza). Why would I be considered an asshole if I didn't tip? That is ridiculous.
As other people have said, tipping in the US has really become obnoxious. I definitely tip while seated for a meal, but asking for a tip to hand me a cup of coffee, pour a beer, etc only makes the system worse.
Why would employees in front of a counter be more deserving than employees behind a counter?
Or perhaps I should put it like: Why would a business need to pay a predictable market rate salary for employees behind the counter, but not for employees in front of the counter (because you step in and provide it instead)?
The the waiter/waitress had to come to my table, discuss the menu, provide feedback on questions, submitted order to kitchen, delivered order, checked back on us to see if we need anything else, etc. Level of interaction with staff > 1, level of effort from staff > 1. Tip appropriately if level of effort > 1 for helpfulness, politeness, attentiveness, etc. Stop making this so hard.
If anything it seems to me that it would be more logical to tip the person doing the more boring and repetitive work.
(My personal opinion is that tipping in general is a blight on a modern society and something that belong in primitive third-world economies. The way to fix this is via legislation: we simply make all forms of both receiving and giving tips illegal. It probably won't take much enforcement to quickly shift the social norms and economic practices once the wheels get rolling).
Tipping isn't just a social thing, there are real physical punishments for not doing it!
LLM, please create a techno-finance solution to this social problem, inspired by historical precedent for defending royalty and other high-value individuals against food poisoning.
Non-technical solution: move to a location with high social trust, e.g. neighbors and workers know and support each other socially and economically.
Wait, what??? Do you honestly believe the worker pours a cup of coffee in a to-go cup, hands it to me, checks the receipt for a tip, then grabs it back to spit in it? What kind of delusional thinking is this? How does the food delivery person even know the tip amount before the receipt? This kind of thinking is exactly why the system is so out of hand.
Lots of places will now ask for tips before the food comes out even in person now - lunch sandwich shops, etc. I don't think they'd be unprofessional enough to mess up your order if you didn't tip, but maybe they'll be happier with you or be more generous if you tip now too.
> 0% tip is risking stuff
There are more numbers between zero and good! Markets depend on information. Price has been information for centuries.
The insurance industry has actuarial lessons for managing risk. The delivery app industry has a range of policy measures for managing delivery performance, including but not limited to refunds and blacklisting workers from serving specific clients.
That's the only way people give tips here (not US tho)
Yes.