Edit: The article claims the opposite, and maybe that's true in NYC? I did find a breakdown of costs in Germany, for a municipal light rail service: operating the train is 1860 EUR per journey overall, paying the people operating the train (one operator, possibly one conductor) is 350 EUR of that. That ratio is smaller than I would've guessed, but it's not a majority.
https://www.wiwo.de/unternehmen/preisfrage-welche-kosten-ent...
However, fixed costs are better funded by general taxes than by usage fees because otherwise you pay a huge fixed cost to build something with a low incremental usage cost and then under-utilize it because recovering the sunk cost through fares causes high fares which deters uses whose value exceeds the incremental cost.
Meanwhile human labor is a significant proportion of the incremental cost, when you have humans doing things per-trip that could reasonably be automated.
[1] https://en.wikipedia.org/wiki/List_of_driverless_train_syste...