Time to break out the emergency pizza party!
But seriously, anyone below genX has not been in a situation where "caring" employers are the norm.
In the march for growth, one of the easier things to do is cut employee benefits. That can have a corrosive effect on culture. "The company is just about cheapest possible, why should I both putting the extra in"
Thats even before we get to profit sharing. Bonuses were a thing, and your manager's manager was only on maybe +50-70% of what you were on.
In short, if you want engagement, you're gonna need to invest in it. Evening out the wage bands, providing decent incentives, paying your staff to care and rooting out bad actors.
but culture change is hard.