(author) I do mention this briefly in the article. Did you think I should have written more on this? I can't tell by your comment.
> The fundamental truth remains: behind every line of code, every pixel, and every feature, there are human decisions shaping our experiences.
This is true, but does not mean that those human decisions intended to shape our experiences actually ended up shaping them in the intended way, especially in aggregate.
The more correct statement is: "You might need to fret even if inscrutable things were shaped by human decisions, because outcomes frequently end up unrelated or totally contrary to the human intent behind those decisions even in total absence of malice or even mistakes."
I specifically mention bugs and glitches, unintended consequences, happy accidents (unintended things that become intended by virtue of them being kept rather than discarded), unequal weight given to decisions, and more. Of course I don't use your exact wording, but it's all there. I try to keep it neutral, rather positive vs negative outcomes, just "decisions".
I am a glass half full kind of guy so perhaps the text is a little more positive than neutral.