The world is absolutely chock full of systems composed entirely of perfectly sensible, well-considered decisions that nonetheless yield unexpected and undesirable effects.
It has an automatic playlist feature where it automatically queues up next episodes based on some simple rules.
One of the rules is "alternate podcasts" to ensure that you rotate through podcasts rather than listening ot just one because it happens to be the oldest or similar.
I noticed that I was always listening to the same two podcasts despite having this feature enabled.
It turns out that whenever it downloaded a new episode it would regenerate the playlist and forget about where it was in the rotation. So when I finished and episode it would download the next one and reorder the queue, putting the other podcast next.
I filed that to the developer and they said "working as intended", when you change the set of downloaded podcasts the playlist is regenerated. And said they wouldn't fix it.
But this behaviour is clearly not what it should be, it defeats most of the point of the "alternate podcasts" flag (It only works correctly if you only ever have two eligible podcasts or disable auto-download)
> The fundamental truth remains: behind every line of code, every pixel, and every feature, there are human decisions shaping our experiences.
This is true, but does not mean that those human decisions intended to shape our experiences actually ended up shaping them in the intended way, especially in aggregate.
The more correct statement is: "You might need to fret even if inscrutable things were shaped by human decisions, because outcomes frequently end up unrelated or totally contrary to the human intent behind those decisions even in total absence of malice or even mistakes."
I specifically mention bugs and glitches, unintended consequences, happy accidents (unintended things that become intended by virtue of them being kept rather than discarded), unequal weight given to decisions, and more. Of course I don't use your exact wording, but it's all there. I try to keep it neutral, rather positive vs negative outcomes, just "decisions".
I am a glass half full kind of guy so perhaps the text is a little more positive than neutral.