> I have also been in places where vast majority think the issue points at one team. They are silent on comms despite being present. Then miraculously the issue is gone. The response to the question of what changed? "Nothing."

I’m currently in a multi-day troubleshooting issue where some key SSO component isn’t functioning correctly. This component is operated by an offshore outfit we can call Total Computing Screwups, and the entire troubleshooting process is a whole bunch of incredibly expensive folks sitting on a mostly silent call, hitting refresh on login sessions that will suddenly and miraculously work, obviously without any changes being made.

Every single person in the call, except for the outsourced operator, is an expert in the field, and none are allowed to see the logs or configuration of the malfunctioning system. (Which isn’t officially malfunctioning, because they refuse to acknowledge there is actually a failure, which means the issue cannot be escalated)

It is one of the dumbest destructions of capital I have been forced to take part in, and it is all in the name of “cheaper”. It is so stupidly frustrating.