> do you really think there are masses of people who can’t tell the difference between a single sign on service being down and individual sites being down and reporting it to downdetector?
Have you never seen The Website Is Down? https://www.youtube.com/watch?v=uRGljemfwUE
The answer is: way more people than a software developer might think. Ask anyone in IT, or go to anywhere bugs are reported and read a handful.