So willingly going to netflix.com, picking a plan, entering your credit card info, hitting subscribe and watching TV for the next month is the same as getting pickpocketed?
They kept changing the app and I could never find the way to cancel (turns out it doesn’t exist). I would just eat the most monthly because I never wanted to spend the time to figure it out. One day I sat down to check their website. No way to cancel.
So I went to the support page. It has a deep-link to the cancellation page. The link is broken. Reddit and others couldn’t find a valid link. Everyone said to DM them on social media.
So I tried to contact support, but they don’t publish a valid email or phone number staffed conveniently in my time zone.
So I blindly emailed “support@“ and asked to cancel. The response was another broken deep link. I replied no I wanted support staff to do it. They refused. So I told them I was a California resident and we have a law on the books requiring that online signups can be cancelled online and support staff is legally required to honor a cancellation request. No reply.
I got an email a few days later cancelling my account for violating their arbitration clause in their TOS.
This is basically pickpocketing.
To be fair, there should probably be a national consumer protection law that ties complexity of cancellation to complexity of sign up.