> No one is looking out for you
This is literally what law enforcement and consumer protection is for. Otherwise we could make the same argument about pickpocketing victims, which is frankly what this is more akin to.
This is literally what law enforcement and consumer protection is for. Otherwise we could make the same argument about pickpocketing victims, which is frankly what this is more akin to.
To be fair, there should probably be a national consumer protection law that ties complexity of cancellation to complexity of sign up.
They kept changing the app and I could never find the way to cancel (turns out it doesn’t exist). I would just eat the most monthly because I never wanted to spend the time to figure it out. One day I sat down to check their website. No way to cancel.
So I went to the support page. It has a deep-link to the cancellation page. The link is broken. Reddit and others couldn’t find a valid link. Everyone said to DM them on social media.
So I tried to contact support, but they don’t publish a valid email or phone number staffed conveniently in my time zone.
So I blindly emailed “support@“ and asked to cancel. The response was another broken deep link. I replied no I wanted support staff to do it. They refused. So I told them I was a California resident and we have a law on the books requiring that online signups can be cancelled online and support staff is legally required to honor a cancellation request. No reply.
I got an email a few days later cancelling my account for violating their arbitration clause in their TOS.
This is basically pickpocketing.