> courteous and long
How about urgent and short?
e.g. One day a kid will charge their toy over night with your 13v usb-c charger and they'll burn their house down.
How about urgent and short?
e.g. One day a kid will charge their toy over night with your 13v usb-c charger and they'll burn their house down.
“and this email notification demonstrates you are aware of the hazard which will be relevant in lawsuits.”
Although I wonder if it was your house to burn down whether you might feel a little differently about doing the right thing.
The answer is, you CC trading standards(Or your country's equivalent) as well.
Perhaps CCing trading standards is actually a good idea, and Im glad I raised a valid concern about the utility of emailing the supplier alone.
Here in the UK it's quite easy to get stuff fixed. A few years ago, a single complaint to trading standards by me got a can relabelled properly with its ingredients. Failing that, I know from prior experience that companies hate being embarrassed. They really value their image, and risking house fires for your consumers, it doesn't go down well.
What you posted came across as negative, and I'm afraid I have a fairly low tolerance for that. If I misread you, sorry.
As such, I don't think negative is always bad.
"The takeaway of this is that given the plug looks exactly like a standard USB-C phone charger's plug, it's easy for a novice user (say, a child whose phone charger's wire has been bit through by the family dog) to attempt to charge a device not rated for 13 V using this charger, which is quite likely to damage the device."