- I've needed to have it repaired under warranty as some of the mics didn't work.
- I've needed to get their long life usb cable replaced under warranty. The connectors on the ends seem pretty flimsy and will break over time.
- For software updates they tend to be every 1-2 months with bug fixes and security patches, major Android versions take more than a year so when they talk about 5 years of software support it is more like 3 year stretched out to 5.
I love the replaceable battery, the close to stock Android and it seems to be built very well (having dropped it many, many times).
Mot being Apple, Samsung or Google is a great plus.
The second thing is battery degradation. After a while the amount of charge will drop, and replacing it with a new and fresh battery feels like giving the phone new life.