And then, those same companies, feign having no idea why everybody and their dog orders on Amazon.
I've never had to jump through any hoop or deal with any clueless AI to return a product.
I've never had to jump through any hoop or deal with any clueless AI to return a product.
The "chat" button disappeared from the help & contact us, and to talk to real person you need to go through bunch of jumps.
In contrast, the limiting factor to getting on the phone with an Amazon support person was the distance between my desk and my phone. Two minutes later, the fully-paid return label was sitting in my inbox.
That's why people praise it.
They didn't feel new. You know that new sock feel you only get fresh from the package, before they've been washed? They didn't have that.
I don't know if these were factory reject socks that failed QC after the fabric softener ran out or some sort of counterfeit sock or just some sort of error that could happen anywhere, but I will never forget my Amazon marketplace betrayal.
Never had the slightest issue with creating a fully-paid return label on my own. And if the products aren't very expensive, they don't usually wait to actually receive it before issuing the refund.
Other sellers are usually hit or miss, requiring jumping through hoops, like calling them up or filling half-broken internet forms and waiting around for them to "approve" the return.
Putting on a brand new pair of socks, fresh from the package.
They took that away.
It's like taking a bite of delicious cake only to find out it's shit. You can send it back to the kitchen, but it doesn't take away the whipsaw disappointment.
They've never refused a return I asked for which has frequently happened with other shops.
I really want to support local shops, but for any product where I'm not sure if I will have to return it, I usually use Amazon because of their return policy.