I'm shocked they lasted this long. It was obviously ripe for abuse.
The question is whether brick-and-mortar stores will be able to recover, since that's an advantage they offer.
The question is whether brick-and-mortar stores will be able to recover, since that's an advantage they offer.
Good point also about how various online ordering pushed brick-and-mortar beyond recovery; with many such loss-leading and predatory practices.
Obviously that's not everything. It may not even be most things. But it's way easier and more attractive to just say "order it first, then return what doesn't work". It works as long as most people aren't assholes about it.
(It didn't help that there were assholes on the seller side, too. Yet another reason to return stuff was fakes, and Amazon decided it was easier to accept returns without complaint than to guarantee that you got what you ordered. Especially since many customers wouldn't notice.)
I think the worst is when I'm asked to pay for shipping when it's a broken product covered under warranty.
https://europa.eu/youreurope/business/dealing-with-customers...