I've heard back from emailing, but it's useless. They say, "take screen shots". Of WHAT? Of it saying, "it's failed"? There's no error code, nothing. As other posters in thread have said, we're a technical crowd (for me 30+ years in IT, and 15+ at FAANG) and we can't get this crap to work. I think it's WAI – they want us to repurchase.

(For the record, for me, it'll be like 10th time I've bought it, so it's working for MSFT. [The first time I bought it was 5$ to Notch's PP account.])