Possibly? We’re in Washington State, but honestly unless it’s literally point-click-done and without a need to drive and appear in a courthouse, it’s just not worth it for $250 (to me).

I expect this has been considered when creating policy at the largest companies — what’s the ease of obtaining recourse for unhappy customers?

What’s additionally interesting is I thought Amazon CS had a degree of goodwill factored into policies based on LTV or some other calculation. We saw zero goodwill here despite having spent >$100k on Amazon.com in the last 5 years.

Both this and the YouTube example seem like bad business; you’re disincentivizing your most ardent users from continuing to tolerate your services. They hadn’t looked at shopping on Walmart or B&H with every purchase previously and now will. They hadn’t considered Twitch or other places to serve video and now will.