Is there something like a "small claims" court you could turn to?
I expect this has been considered when creating policy at the largest companies — what’s the ease of obtaining recourse for unhappy customers?
What’s additionally interesting is I thought Amazon CS had a degree of goodwill factored into policies based on LTV or some other calculation. We saw zero goodwill here despite having spent >$100k on Amazon.com in the last 5 years.
Both this and the YouTube example seem like bad business; you’re disincentivizing your most ardent users from continuing to tolerate your services. They hadn’t looked at shopping on Walmart or B&H with every purchase previously and now will. They hadn’t considered Twitch or other places to serve video and now will.
Logitech, Kaiser and Capital One all suddenly changed their tune when the AG simply forwarded my complaint.
Then they’ll just keep doing it.