We ordered two pairs of Beats. One was ordered by me, the other by my spouse. We’d discussed the purchase but we weren’t clear on who was actually going to order. Received both via Prime.
I setup a return. We return the item which was received on her Order ID against my return.
Amazon tells us we’ve returned a fraudulent item because the Serial # do not match. Multiple emails (5+) back and forth with Customer Service to explain fall on deaf ears. We give them both Order IDs. We ask for ANY option to solve this mess. We’re told repeatedly that this is their policy, their decision is final, go away.
Amazon won’t even send us the headphones back so we can send the correct ones — those have been destroyed.
“To protect our employees and customers, we have disposed the incorrect item that we received as per our policy.”
In a nutshell Amazon stole $250 from us, and is apparently creating tons of e-waste by destroying brand new, unused and perfectly good returns like ours.