I think/talk about this all the time. I think there are some non-consumer examples of this also. For example, my wife is a Physician Assistant and spends most of her time entering information into the health system. While she's seeing a patient - she has to wait many seconds for the next screen to come up before she can continue talking to the patient. She has to to keep up with and know that system in addition to knowing medicine. But if she had someone else doing this for her. Maybe even taking raw notes and then entering them in right after - she'd free up her time for actual medicine.
Another example is the fact that my boss spends a lot of his time doing non-technical managerial work. But if they hired just one more person in our department to just do that work.
Basically what I'm saying is that Medical and IT people should all have assistants.