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It's fine to support returns in principle, but when people start just because they equate morally ok with legal, things turn to crap for everyone.
I'm honestly not sure where "legal != moral" got lost, since a couple decades ago it was common sense.
Still a shitty thing to do though.
There are so many reasons why this kind of behavior is toxic... If the intention was to keep the books, but for some reason they decided to return it, that's fine. Even buying thinking you might end up having to return it is still fine, mostly. However, buying with the sole purpose of lending for free, especially from a small business, is awful.
Geez. It seems you've no idea how a business is run.
I just disagree with the framing of “this one order was a third of our rent and it turned out fake”, like yeah of course they’re upset, but since it was fake to begin with, that wasn’t ever money they had, so they’d have to cover their rent somehow anyway. It’s a bit like counting piracy as a lost sale when the person was never going to buy to begin with. Of course the whole thing did work out in their favour in the end so cool.
Maybe, as someone else pointed out, they ordered replacement copies of the sold books unnecessarily.
Maybe they made accounting decisions (employee bonuses, debt/supplier payments, etc) based on their assumed revenue that month, and now they have to deal with an unexpected shortfall?
So many potential reasons why this isn't "zero effect".
Not sure why you're trying so hard to talk away the impact of the "shitty move by the buyer" here.
Im really not trying hard to do that.
There are a lot of nice things in life that work because most people aren’t assholes. I do not want to live in a world dominated by assholes and policies protecting from assholes. If someone sets out a large container of candies on Halloween, do you just empty the entire container (hey, if they didn’t want me to take all the candy, they should have not put it out)? Do you also take money from tip jars?
With regard to return policies, there is an assumption of good faith. Actually, if you abuse return policies, even Amazon will ban your account.
200% this, the person you're replying to is more or less making the "if she didn't want to be assaulted why did she wear a short skirt" argument
True, when people look at regulations and rules and wonder why its the way it is, its mostly because of all the assholes.
Perhaps they do need a better return policy to protect themselves from such self centered ignorance but it is a sad reality where they need to.