The Dutch support is really very good. Before they had local support it was even worse. But the dutch support, as far as I have used them (quite a lot from begin ‘20 to begin ‘22 as I tried to convert my account), they were professional and nice, but have very little power and need to talk to their US counterparts all the time (which, I presume, is why the weeks/months fly by over something I would assume is a support-portal lookup).

Edit; I guess by having written this, if a PayPal manager reads this, the Dutch support will get an ‘urgent read now!’ email from their manager to not waste so much time on customers…