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Comment by londons_explore | Hacker News Reader

To be honest I'm surprised they even tried as hard as they did. Normally in my experience if you cost them more than about 30 minutes of staff time fixing any problem, they'll ban your account just on the basis that you're costing them more in customer service than the revenue you bring in.

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The Dutch support is really very good. Before they had local support it was even worse. But the dutch support, as far as I have used them (quite a lot from begin ‘20 to begin ‘22 as I tried to convert my account), they were professional and nice, but have very little power and need to talk to their US counterparts all the time (which, I presume, is why the weeks/months fly by over something I would assume is a support-portal lookup).

Edit; I guess by having written this, if a PayPal manager reads this, the Dutch support will get an ‘urgent read now!’ email from their manager to not waste so much time on customers…

I'm glad your experience was better than mine. I had to get a lawyer involved after the Dutch support told me I would be refunded if I returned an item, and then after I sent it back, denied the refund.

Well, my story didn’t end well, but at least they were nice and courteous. Maybe I just got lucky there but my experience with US support was random phone hang ups, infinite queues to ‘I will just fetch this info, moment sir’, people being short, blaming me, barking insults etc.

I guess you found out as well, like me, the US has the last say in any matter and they don’t really listen to their overseas colleagues if their flagging algo/AI says ‘nope’.

Did the lawyer work? If it did, I am happy that at least it seems possible to go against them. I will never touch them again though.

The lawyer did work, thankfully.

Not if you want to get banned lol.

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