While I usually agree with the sentiment, it's hard to believe that one of the most successful companies in the world can be subject to such levels of incompetence on one of their flagship products.
Corporations are ran by fallible people and are perfectly capable of running themselves into the ground. I'd argue it's nearly their natural trajectory to become bloated and inefficient over time. General Motors was largest and most successful auto manufacturer in the world right up until it crashed and burned in 2008 and had to be bailed out by the federal government.
There is plenty of good and bad, like everywhere.
Apple took tons of questionable decisions and pissed off a lot of customers (me included) but they're redeeming themselves by bringing ARM to the laptop world (which was long overdue).
Personally I'll run my current Mac to the ground and then I'll just have a (non Mac, hopefully ARM) desktop PC.