People have been shitting on MacBooks since they removed MagSafe and brought in the butterfly keyboard in 2016. The i9 Pros with massive thermal issues came out in 2018. That's a lot of money to lose due to everyone and their mother complaining about the decline in quality and poor value for money of your product.
I wouldn't ascribe to malice what can be more easily be ascribed to incompetence - Apple made questionable regarding the design of the MacBooks, and took the complaints to heart in time for release with their much improved chips.