I used to know a few dentists. One was a conservative, family dentist with a small home office in a small home (and a mountain of savings). He had a good rep bc he earned it. The other two had a bit more extravagant lives, and they earned it through specialization (and in my opinion, probably a little bit of this article).
What consumers should be most concerned about is the end of family practices, and the start of corporate 1800-DENTIST/Supercuts for dentists. Issues like this article are the norm, and instead of a local dentist to seek resolution with, you’re doing the equivalent of filing a Jira ticket with a faceless insurance conglomerate.
This is the trend the industry is going bc of the costs and difficulty of owning a practice. If you can, I recommend finding a young dentist who has recently bought into a home office partnership, and stick with them until corporate dentistry takes over. It is the only way to consistently avoid situations like this article.