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We shouldn't. And ethical problems aside, a bad product is a bad product.

> and a web store

Weird. On of the reasons I use a kindle is how the web store is better and has more content and sales than alternatives like Indigo (who sells Kobo)

And then you went and bought their product?

I think it’s fair to complain about a company whose product you bought. I have both android phones and iphones and complain about the parent companies all the time. Same thing with Nike, P&G, J&J, and a handful of the other oversized American conglomerates.