Gotta laugh. Seems that we are no longer customers, but consumers; like some open-mouthed whale hoovering up the plankton. Feed me, feed me now!

> While retailers have indicated that they are seeing an increase in items returned to stores and online, the upside is that it also provides them with additional opportunities to connect further with customers and provide a positive experience.

Yes, because a customer that wastes your time and money is really valuable. That's sarcasm, by the way.

I'm actually surprised by the 10.6% return rate in 2020. I buy low-value items, so it's not like I'm taking a punt on much. I almost never return items. What are people playing at? It's straight-down-the-middle guy like me that are ultimately ponying-up for these flakes. eBay is pretty good. Amazon seems to want you to spend at least £20, so I try to avoid them on the whole.