For me, I had a bad experience that soured me on them. I signed up for service and forgot to change over my credit card or something and the service lapsed. So a few months later, I signed back up for another six months of service and it said I had only 3 months of service. So I double check and I did sign up for the six months of service. So I contact customer service and they say that they were giving me service when I wasn't signed up so they're going to charge me for that even though I wasn't even using it then. So I ended up only getting half of the service that I paid for in the end and they were just like tough luck when I contacted them.