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Their customer service is amazing as well. Ive been a user for 3-4 years now and when I first started I contacted them about several issues which were all purely me being a noob, and not only did I hear back from a human being, it was quick and the answers were immediately helpful. I cant speak highly enough of Fastmail as a user

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For me, I had a bad experience that soured me on them. I signed up for service and forgot to change over my credit card or something and the service lapsed. So a few months later, I signed back up for another six months of service and it said I had only 3 months of service. So I double check and I did sign up for the six months of service. So I contact customer service and they say that they were giving me service when I wasn't signed up so they're going to charge me for that even though I wasn't even using it then. So I ended up only getting half of the service that I paid for in the end and they were just like tough luck when I contacted them.

Im not sure what you expected to happen there? You still had service (meaning they didnt just cut off your communications in case it was important) and when you came back they charge you for it. I think it depends on how you view that. One one hand they didn't just turn everything off the minute you didnt pay, on the other hand they wanted you to pay for what you were still using..

I'm being pretty clear with my expectations. I didn't expect to pay for a service I wasn't using and I didn't expect to be charged after the fact without being informed ahead of time, when I signed up for new service.

Why didnt you cancel the service?

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