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Sounds like an ISP in a monopolistic situation.

When there are alternatives, ISPs would bend over backwards for what customers want.

That are not colluding like a cartel, of course.

Thankfully that was a market with good competition. They might have hoped to capitalise on some of that anti-American, anti-BigTech sentiment. But everyone I knew who used them was pissed at these shenanigans. Hilariously enough, I switched to a former governmental monopoly.

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