I don't believe so. She seems to really appreciate all the help offers from strangers, and even turns down money and recommends others to enjoy their time by staying in a hotel room. That doesn't scream 'hating humanity' at all.

Also, when first AirBnb heard about this, they could've

a.) choose to protect her and other users from future incidents

b.) hide and hope it goes away

If they choose a, 5 weeks ago, they would've already either changed the business process, or blogged about it to their community to warn them of danger (heck, the perp hasn't been caught/IDed yet).

But because nothing was done, the fact that they kept outputting PR responses, and offered no tangible amount/receipt/proof that they helped her, tells me AirBnb is the one that is shady.