- The woman is traumatized. The very first week, AirBnb does everything right to help. After a few weeks, the woman still feels mistreated and flips out. Writes an angry blog post. When AirBnb denies this, the woman doesn't feel like she's wrong. Keeps pressing her case. But also is touched by many people's help, and turns down free money.
- The woman is traumatized. After 5 weeks of run-around from founder and support (to buy time for funding), the woman is furious. Writes an angry blog. When AirBnb denies this, the woman is persistent in her case for justice. But also is touched by many people's help, and turns down free money.
which is more likely? Keep in mind, this woman, who feels that people are good and just, rents out her place with her stuff intact.