There is no penalty for the store and you don’t get any additional compensation, so most people will say, “I guess it’s just $2 so it’s not worth fixing.” But suppose this happens to thousands of people. The company always wins.
There is no penalty for the store and you don’t get any additional compensation, so most people will say, “I guess it’s just $2 so it’s not worth fixing.” But suppose this happens to thousands of people. The company always wins.
You're replying to a story where the company lost.
There's a ton of consumer protection laws. I agree companies might have the upper hand, but I think consumers have a lot of recourse here in the US. There's tons of laws, the ability to do chargebacks, etc.
When people say "The house always wins" re: casinos, we don't take the rare slots payout as evidence that the outcomes are not, in fact, stacked against the little guy.
Design? The people making these systems are doing so at the behest of customers who would find overcharging much more acceptable than undercharging.