From the article
"Five9 is a pioneer of cloud-based contact center software. Its highly-scalable and secure cloud contact center delivers a comprehensive suite of easy-to-use applications that allows management and optimization of customer interactions across many different channels". In less corporate speak , as someone mentioned it's a call centre management solution.
Thanks. Zoom must be expanding it's product line definition from 'video teleconferencing' to...'communications'.
My understanding is that its a SaaS product that helps you run call centers, the actual inbound and outbound phone calls.
A company losing money (-12.33M last quarter, ~ -50Mil 2020) while providing remove work infrastructure during the biggest work from home boom in a century.
someone at Zoom board of directors or executive chain is invested in Five9 it seems, may be indirectly.
the deal doesn't make sense
Could be a play to position themselves in the CX industry. Avaya and Genesys seem to be dominating. Zoom’s superior infrastructure makes it ripe for new applications.
I dot get it either. The only link I see is that they're 'communications' company's