Zoom to Acquire Five9

Oh, if Five9 is far enough behind then perhaps Zoom can just tack on any needed features to their existing product; I had assumed there were enough features only on the Five9 side that actual porting/integration would be needed.

In New Zealand almost no-one used video conferencing before COVID. Now, even after lockdown, with many people back in the office, it’s ubiquitous. Although many workplaces have moved on to alternatives to Zoom,

I think this is a stark example of how technology adoption has as much or more to do with culture and familiarity as the actual merits of the technology.

>Even if office work returns to something close to pre-COVID levels, one thing that has been proven is that remote meetings can work online.

Remote meetings work since broadband internet was introduced but nobody cared for it on a mass scale until COVID.

That’s a reasonable point but remote conferencing subscriptions are at an all-time high, so it wouldn’t surprise me to see some churn in this area, even if everything you said is correct. Schools, teams that return fully to the office, etc will probably let their subscriptions lapse, which would lead to a fear among investors that the business was in trouble. It’s a smart play to introduce a new revenue stream (via M&A) to counteract that narrative.

Thanks. Zoom must be expanding it's product line definition from 'video teleconferencing' to...'communications'.

someone at Zoom board of directors or executive chain is invested in Five9 it seems, may be indirectly.

the deal doesn't make sense