9/10 times the service is near-identical to a flagship. 1/10 times, the sub-par exception handling reveals itself. That's a trade-off I make regularly to save 400 euros.
9/10 times the service is near-identical to a flagship. 1/10 times, the sub-par exception handling reveals itself. That's a trade-off I make regularly to save 400 euros.
We ended up coughing up an extra $1200 to fly Delta and Spirit never refunded us because "we could have taken the flight we offered". Last time I ever flew with a budget air carrier.
Now I fly Delta, I pay more per flight but I've been screwed over in the same manner exactly zero times since. In fact Delta has gotten me out of situations of my own doing that Spirit or any budget airline would have shrugged at and told me to suit myself.
At this point I consider the premium on airfare an insurance policy of sorts, might pay an extra $100-200 per flight but if that means not running the risk of screwing up a trip I paid thousands to put together, I'll take it.
https://www.transportation.gov/individuals/aviation-consumer...
"Over 2 hour arrival delay 400% of one-way fare (airlines may limit the compensation to $1,550 if 400% of the one-way fare is higher than $1,550)"
What they did in your case was illegal. Which has happened at Spirit before: https://www.transportation.gov/briefing-room/dot-fines-spiri...
You can file a complaint here: https://www.transportation.gov/airconsumer/file-consumer-com...
"There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed"
https://www.transportation.gov/individuals/aviation-consumer...
The only regulations for delays in the US that helps passengers is some specifics about not stranding you in the aircraft/tarmac for more than 3 hours (domestic flights) or 4 hours (international flights).
Assuming you don't get caught by every hidden charge along the way, an airplane ticket isn't going to cost you >$100, even if you spring for "business class".
I think insurance would make a better insurance policy in your case. (especially when the airline tries to rob you)
From just a small percentage of cancelled Ryanair/WizzAir flights I am actually not far from all-together free flying after they paid out the compensation.
I fly a lot with RyanAir, WizzAir and the other discount-airlines, because what they offer is great value - and when you upgrade a bit, it is not terrible.
A ticket listed for 50EUR, I usually end up paying around 100EUR with extras (legroom, luggage allowance).