I am learning empathy myself and I think this would imply that they are being lazy and could come across as condescending. “That’s too bad, if I had that problem I would do something about it.”
I think a great response would be "That sucks, do you THINK if you spoke to them something would change?" Rather than "have you tried to speak to them?"
The first is a question, that will prompt them to think and then maybe act. The second is a question that is a little accusatory (you should have already spoken to them about it)
Conversation is hard!