They had downtime once and credited my account $50. Simple, I know, but it was a gesture that really set them apart and humanized the company.
Thank you for starting Simple. Thank you Josh and the rest of the team at Simple: Shamir, Ian C., Brian M1, Toby, Adam, Rachel, Tom, Dustin, Zac, John, Ryan H., Melissa, Ian E., James, Liene, Collin, Matt S., Daron, Cameron, Eric, Jarred, Chris B., Shane, Dan H., Dan D., Robyn, Ryan D., Will M., Brian M2, Michael M., Chelsea, Kelly, Tristan, Will C., Justin, Steven, Matt W., Chris S., Charlie, Mimi, Orlena, Michael E., Krista, Bar, Jen, Matt H., Jake, Matt M.
:')
PS: Startup marketing tip - Add a call to action at the bottom of your email newsletter that reminds your customers to share their experience with their friends and colleagues. Here was Simple's:
> PS - We often have people ask how they can help us continue to grow. Firstly, you're awesome, thanks for asking! Secondly, Its easy–just tell your friends! In fact, you can even send referrals directly from our mobile apps.