Comment by bigyikes | Hacker News Reader

Comment by bigyikes | Hacker News Reader

Parent Full thread

Your comment convinced me to download their app and give it a try for lunch.

Apparently delivery is not available in my area. The nearest Dominos is 2.5 miles away.

I am deleting this app now.

Edit: Yeah I know this probably doesn’t have to do with the app itself, but it’s mildly infuriating anyway

Edit 2: I don’t think it is due to Covid because they are advertising contactless delivery and I can also walk into their store right now. Also, I recall having this same problem 1 year ago.

I think the real explanation is that I live in a relatively new (2 year old) community and they haven’t bothered to update their delivery address database. I thought 2.5 miles was close enough, and 2 years was long enough to get a database update. I don’t really know, though.

My point, to clarify, is that this isn’t a very good user experience. Here’s a constructive suggestion: tell me why you won’t deliver, because otherwise we’re left to guess in the HN comments.

Sorry if my comment came off as shallow and dismissive.

I would say this speaks to their efficiency. They probably have optimized routes and know exactly how long a trip is going to take and whether its worth offering delivery to that location.

I used to work as a pizza delivery person and there were some locations that were extremely inconvenient and were money losers to the shop in terms of effort, time I'm away from and order size. I remember spending 40 minutes to deliver a $10 sub for a $2 tip.

You can get even more granular with this and fire customers that live in complicated building complexes that take forever to traverse.

But on the other had, a national chain like Dominoes may want to serve some customers as a loss leader purely for the reputation

It's probably because of Covid-19. I have been getting domino's delivered for years, but all the stores that normally would do have been "not available for delivery" in 2020.

I'm not really sure I understand this-- surely there's not more risk to the driver in delivering to you than in you coming to get it yourself, which they definitely still support. Maybe it's because their delivery drivers can't share cars anymore or something.

> I think the real explanation is that I live in a relatively new (2 year old) community and they haven’t bothered to update their delivery address database.

Sounds likely this is it. 2.5 miles isn't crazy, but maybe it is in your area? Who knows.

So, either your address is still not tallied in their system, or they have enough delivery area as it is. Either way, it would be nice to see the reason.

If I get to rave about how much I like the app, you should be able to rant about the same :)

So your point is that you don't live close enough to a restaurant to order from them? I hope that one day, you will.

@bigyikes' comment is, well.. a "big yikes" in the "I can't believe a human being is this entitled" way, but I will agree slightly with them that 2.5 miles is well within even the most restrictive delivery radii. I'm sure the sibling is correct that it's most likely due to COVID precautions.

No, but I could’ve been more specific. I’ve updated my comment.

Reply on news.ycombinator.com