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Which neruological condition(s) cause sensitivity to popup animations? Not questioning the validity of the claim just interested to learn more.

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I haven't been able to find anything specifically around popup animations, but the BBC's Cape initiative discusses some of the stimulations etc. that can be intrusive for those with neurodivergent conditions such as autism spectrum condition, ADHD, etc.

I've found that most of these chatbots will use sound alerts to draw attention, and Cape's environmental toolkit definitely references these. While a lot of the content in this toolkit is for physical environments, a lot of it will transfer to digital product UX in terms of stimuli etc.

Cape: https://bbc.github.io/uxd-cognitive/

(Off-topic tangent here, sorry.)

I have an ASD diagnosis. This is the first I've heard of "condition". Neat! Is this to move away from "disorder" because of stigma/negative connotation?

I believe it is to try and avoid negative connotations. Not quite sure how widespread it is, but the BBC do try to be very conscious of their language in such contexts, and I think do a very good job of it.

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