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In my medical training, I had precisely one patient reach out to hospital leadership to commend my care of them. It was really appreciated - I like to think that patients appreciate when they're treated kindly and well taken care of, but it seems that's taken for granted. I didn't so much care for the official recognition as just knowing that the patient was actually touched by the trouble and feeling I put into looking after them.

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Makes sense it's taken for granted since health care is expensive as hell so people expect the service to be good if they pay for it.

Thing is, two points:

1) You can pay for plenty of shit, but you can't pay for human feeling.

2) A tiny fraction of that money ends up in the pockets of people actually providing care - most of it ends up with pharma, device manufacturers, PBMs, and other middle-men. You can expect whatever great service you want for your money, but it doesn't work when that money isn't going to the people providing the service.

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