I think this is a typical example of the medical community's method of communicating with the public - until they've studied something to death, they're too afraid to say anything, and if pressed, will just tell you to keep doing what you're doing, even if emerging evidence to the contrary and widespread anecdotal counter-examples are starting to surface.
Think about the whole mask fiasco at the beginning of this mess. The CDC actually told Americans that wearing masks might make them more likely to get the virus, despite masks being an effective preventive measure against all other known respiratory viruses to my knowledge, plus the widespread usage of masks by literally billions of people in Asia is a pretty good indicator that it can be done safely.
During "normal" times, this general approach may be 100% right, you need to be very sure you understand even low-incidence side effects before you tell 8 billion people what is good for them and what isn't. But that's simply the wrong approach in the face of a fast-moving pandemic - you need to be able to do basic risk/reward analysis quickly and recommend the path that is most likely to work, even if you're not 100% sure, and you're operating on some educated guesses in the absence of hard data.
Basically, they need to operate more like engineers and less like doctors, at least for a little while =)