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Comment by Cthulhu_ | Hacker News Reader

Probably their cloud offering and / or parts thereof, e.g. Firebase.

Their cloud offerings are a distant third to Microsoft and Amazon and support - especially enterprise support - is legendarily bad.

As someone who uses Google Cloud, Azure, and used to work for Amazon, I am happy using GCP but find Azure to be lacking in a lot of ways.

Also Google support is usually absent but when I actually get to talk to a human, they're great. Microsoft support is usually present but often seems explicitly designed to waste my time.

Since you use to work for Amazon, I would suspect that your bar for acceptable support would be a lot higher. Even on the business support plan, opening up a ticket and starting a live chat is close to immediate with AWS. I’ve used them as the “easy button” plenty of times when I probably could have figured out the issue myself but didn’t want to waste time. They are batting close to 100.

The one exception was a weird ECS error I kept getting that they couldn’t figure out. I realized later on that I hosed the permissions trying to do something cross account.

I’m sure they would have eventually figured that out.

Curious as to what you find so bad about GCP support.

(I work in GCP enterprise support)

Their support is non-existent not just bad. They shouldn't be in any consumer market.

Hmm, for the retail options? Or the premium options? We were a nine-fig customer and it was quite nice.

You don’t have to be a “9 figure customer” to get great live support from AWS. It’s 10% of your bill (declining over certain thresholds) with a minimum of $100/month.

I understand. I use AWS at work now. It's mostly curiosity about your experience than anything else.

Firebase was bought, not developed by Google itself.

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