These look like "canned" responses - one of the terror inducing parts of managing an emergency response is, in the middle of everything, choosing the right set of words to use when telling loads of really worried people - and it is dry easy to put it off and that lack of communication makes things bad

this smells like a tickbox on an incident response webform - the responder is just clicking "we have identified", "production database" (or network issue or ...) and the response handler does the rest

would love to hear more