It's really easy to get customer service from G. They provide, free, to each customer their famous "fuck off and die while we totally ignore you" brand of customer service that has propelled them to the very bottom of JD Power Customer Service Surveys.

Or, you can have a blog with huge reach and bitch on that, whence Matt Cutts will swoop out of the sky to cover up their fuckups. viz slow email and Gabriel Weinberg.

So the real question is if you complain on the internet, how many people hear you?

Honestly, letting G get their hands on anything that's critical to your life seems an enormous mistake, unless it wouldn't be a big problem for you if your phone stops working.